Purchase Policy

Payment, Cancellation and Refund Policy

Last Update: December 5, 2025

This Payment, Cancellation and Refund Policy is a binding agreement between you (referred to herein as “User”, “You” or “Your”) and Getverify LDA, a company incorporated under the laws of Portugal, located at Avenida do Infante, no. 50, 9004-521 Funchal, Madeira, Portugal and where applicable its subsidiaries, affiliates and related corporations (referred to herein as “Telicall”, “the Company”, “we”, “us” or “our”), concerning your access to and use of Telicall’s Services (as defined in the Terms of Service) via Telicall website (https://telicall.com/), related features and services, and other linked channels, mobile websites or applications (collectively, the “Platform”).

PLEASE READ THIS POLICY CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION AND AFFECT YOUR LEGAL RIGHTS, USING THE SERVICES OR CLICKING “AGREE” OR “CONTINUE”, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY AND TELICALL’S TERMS. IF YOU DO NOT AGREE WITH THE TERMS, YOU SHOULD IMMEDIATELY DISCONTINUE USING THE PLATFORM AND SERVICES.

This Policy applies to all purchases made through (i) the Telicall web Platform, (ii) Apple App Store, or (iii) Google Play Store (collectively, the “Sales Channels”). Certain provisions apply only to the channel through which You made Your purchase.

Telicall Balance is delivered electronically and credited instantly to your account upon payment. Once credited, Telicall Balance is non-refundable and cannot be redeemed for cash, except where required by Applicable Law. It cannot be returned after delivery. Due to the features of the product explained and expressed in this Payment, Cancellation and Refund Policy, the payment is made instantly via credit card, mobile payment or in-app purchase, to be determined at our discretion. For the avoidance of doubt, You may choose to use our Services by authorizing us to charge fees, pre-authorisation and payment purposes to Your selected payment method including credit card, mobile payment, in-app or similar as selected by You at the payment screen that We permit from time to time.

In case of return of goods and services purchased via the Internet, the App Store cannot pay back with cash in accordance with the App Store Terms and Conditions.

The Application will be deemed to have fulfilled its performance and its responsibility will end when it is delivered electronically in terms of the product features offered. In disputes that may arise regarding this contract, the courts of England and Wales are exclusively authorized and the applicable law is the laws of England and Wales

Where applicable, payments for purchases made via the Telicall web Platform may be processed and billed by Z3P LLP (“Zotlo”) acting as our Merchant of Record or by any other duly appointed reseller or intermediary.

Your payment confirmation or invoice will identify Zotlo or another duly appointed intermediary as Merchant of Record where applicable.

Purchase

(a) General Purchase Terms

All purchases are subject to applicable taxes, payment processor terms, and any supplemental conditions of the respective Sales Channel or Merchant of Record.

By completing a purchase, You authorize Telicall and its payment processors to deduct the applicable prepaid amount from your selected payment method and credit it to your Telicall Balance.

Telicall accepts multiple forms of payment, including major credit/debit cards, digital wallets, and Platform-specific billing methods. You are solely responsible for complying with the terms of any third-party payment provider and for all charges incurred.

Telicall does not store payment credentials. All financial data is processed and stored exclusively by licensed third-party payment service providers.

(b) Web Platform and In-app Purchases

Payments may be processed and invoiced by Zotlo as the authorized Merchant of Record and reseller, or by another duly appointed intermediary. Your order confirmation or invoice will identify the relevant Merchant of Record.

Telicall Balance is non-transferable and non-redeemable for cash. Any approved refund will be processed by the relevant Merchant of Record via the original payment method and may take up to thirty (30) business days. Deposits to Your Telicall Balance constitute prepayment for future Services or usage. Deposited Telicall Balance is non-redeemable for cash and may be refunded only if the relevant payment was made in error and before any portion of the balance has been used. If You have sufficient Telicall Balance at the time of usage, Telicall may automatically deduct the usage fee from Your Telicall Balance; otherwise, the stored payment method will be charged.

(c) Purchases via third party app stores

You can make a Purchase by following the instruction in a third‑party app store on which the App is made available, such as Apple App Store and Google Play Store (an "App Store") and via web. Please refer to the App Store T&Cs governing billing, refunds, and dispute resolution and for more information on how to do this.

-Apple App Store Purchases

If You purchased through the App Store, refunds or billing disputes are governed solely by the App Store’s terms. Telicall cannot cancel or refund such purchases.

-Google Play Purchases

If You purchased through the Google Play Store, refunds or billing disputes are governed solely by the Google Play Store’s terms. Telicall cannot cancel or refund such purchases.

Purchase Model

All purchases on Telicall are prepaid and deducted from Telicall Balance at the time of usage. No purchase automatically renews. Further usage requires an additional purchase.

Purchase Price Change

Telicall Balance is a prepaid, consumption-based model. All usage is deducted from your Telicall Balance at the time of placing calls. No purchases renew automatically and no recurring subscription is created. Additional usage requires an additional purchase. We reserve the right to change our pricing terms for calls or services at any time. Changes to pricing do not apply retroactively and apply only to usage after the price change takes effect.

Suspension for Non payment

We and/or the relevant App Store may immediately suspend Your access to the App if your Purchase is not paid, until such time as the full amount has been paid. If any amount remains unpaid following Our notice to You, We may end Your rights under this Payment, Cancellation and Refund Policy.

All payments made are non-refundable and non-transferable except as expressly provided in this document.

Cancellation

Purchases of Telicall Balance are final once credited. No cancellation or reversal is permitted after the transaction is processed, except where required by Applicable Law. Please note that deleting the application does not reverse, cancel or refund Your purchase.

Refunds

Telicall Balance purchases are non-refundable once credited to Your account, except where (i) a payment processing error occurred, or (ii) a refund is required by Applicable Law. Telicall may require proof of transaction and has no obligation to issue goodwill credits. Consumption of Telicall Balance constitutes acceptance of service delivery.

Telicall is not responsible for failures caused by VoIP-blocked networks, unsupported devices, firewall restrictions, or carrier limitations. No refunds will be issued for such conditions. You agree not to dispute valid charges through card network chargeback mechanisms after Telicall Balance has been credited or consumed. Telicall may suspend Your account if You initiate or threaten a chargeback.

Apple Store: To request a refund, follow these instructions from Apple.

  1. If You use a computer:
    1. Sign in to reportaproblem.apple.com
    2. Tap or click "I'd like to," then choose "Request a refund"
    3. Choose the reason why You want a refund, then choose Next
    4. Choose the app, Purchase, or other item, then choose Submit
  2. If You use an iOS device:
    1. Go to App Store App on Your mobile and click on Your Apple ID
    2. Select Purchase History, find the transaction and tap Report a Problem
    3. Select Report a Problem to the right of the purchase and select the reason why You are requesting a refund

Google Play: To request a refund, follow these instructions from Google.

  1. Go to play.google.com.
  2. At the top right, click Your profile icon.
  3. Select Payments & Purchases and then Budget & order history.
  4. Find the order You want to return.
  5. Select Request a refund or report a problem.
  6. Choose the option that describes Your situation.
  7. Complete the form and note that You'd like a refund.
  8. You'll get a message that says "Thank You for sharing Your concerns." You'll also receive an email with a refund decision.

If Your purchase was processed by our reseller and merchant of record, Zotlo, all billing, cancellation, and refund matters are administered by Zotlo. You may (a) submit a cancellation or refund request at any time via https://dashboard.zotlo.com/ by signing in with the same email address used for the purchase; (b) alternatively, contact support@zotlo.com; and (c) for general purchase, payment, cancellation, or refund inquiries please email to support@zotlo.com. Zotlo’s registered details are: Z3P LLP, 5th Floor, 86 Jermyn Street, London, SW1Y 6AW, United Kingdom. You agree that (i) Zotlo may require reasonable verification (including purchase email and transaction details) to authenticate your request; (ii) eligibility, timing, and method of any refund are determined by Zotlo’s applicable policies and the terms presented at the paywall.

Governing Terms and Precedence

This Payment, Cancellation and Refund Policy constitutes an integral and inseparable part of the Terms of Service, as amended from time to time. The Terms of Service govern all purchases, payments, Telicall Balance, and use of the Services by the User. In the event of any inconsistency or conflict between this Payment, Cancellation and Refund Policy and the Terms of Service, the terms of this Payment, Cancellation and Refund Policy shall prevail to the extent of such inconsistency.

Capitalized terms not defined herein shall have the meanings assigned to them in the Terms of Service, as amended and in force from time to time.

Changes to this Payment, Cancellation and Refund Policy

This Payment, Cancellation and Refund Policy may be updated, amended, or modified from time to time at the sole discretion of Telicall by posting the revised version on the Platform. The most recent version shall apply as of its effective date and supersede all prior versions. Your continued use of the Platform or Services after such update constitutes your acceptance of the revised Payment, Cancellation and Refund Policy.

If You have any further questions about Payment, Cancellation and Refund Policy, please get in touch with Us via the chat functionality on Our website or e-mail at support@telicall.com