Calling & Connectivity

You can start a call by dialing the number on the keypad or by selecting a contact from your contacts.

Yes. As the caller, you must have an active Wi-Fi or mobile data connection (3G/4G/5G) to initiate a call.

No. The person you call receives your call as a regular phone call, so they do not need a smartphone or an internet connection.

This may occur when your internet signal is weak or when you are connected to restricted networks with firewalls (such as workplace, dormitory, or hotel Wi-Fi). Try switching between Wi-Fi and mobile data. If your internet connection is stable but the issue persists, please contact us at support@telicall.com

Your personal number is never shared with the other party. The number they see depends on how you place the call. When you call using your second number, the other party sees your second number (UK +44 or US +1). Otherwise, they see a Telicall number and your personal number stays hidden. In either case, the personal number on your SIM card is never shown.

This depends on the number the other party saw. If you called using your second number, they can call that number back and reach you; incoming calls to your second number are free. Otherwise, the number they saw is not associated with you, so it cannot receive return calls.

No. Telicall is an internet-based calling service and cannot be used to contact emergency services.

Telicall allows you to call mobile and landline numbers in over 200 countries worldwide. You can view the full country list and rates on the Call Rates page.

Telicall lets you call more than 200 countries; however, some destinations may not be supported due to routing or legal regulations. First, you can check the supported countries and directions on the Call Rates page. If there's still something you'd like to report, just write to us at support@telicall.com and we'll look into it and get back to you.