How can we help you?

Getting Started & Account Creation
You can find answers to frequently asked questions about Telicall and account creation in this category.
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Calling & Connectivity
You can access frequently asked questions about Telicall’s internet requirements, connection issues, and supported countries under this category.
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Pricing and Balance
You can access frequently asked questions about Telicall’s minute-based pricing, how your balance is charged, and key details regarding payments, refunds and bonuses in this category.
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Number Verification
You can access frequently asked questions about number verification, account security, and the verification process under this category.
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Account Management
You can access frequently asked questions about the account deletion process and how to update your name information within your account settings in this category.
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Troubleshooting
This category offers quick guidance on common call and connection issues, along with steps to resolve them and information on how to reach support.
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Second Number
You can find answers to frequently asked questions about Second Number feature in this category.
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Call Plans
You can find answers to frequently asked questions about Call Plans in this category.
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Gift Code
You can find answers to frequently asked questions about Gift Code feature in this category.
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How can we help you?

Getting Started & Account Creation

Calling & Connectivity

Pricing and Balance

Number Verification

Account Management

Troubleshooting

Second Number

Call Plans

Gift Code

Frequently Asked Questions

What is Telicall and how does it work?

How can I download Telicall?

How can I sign up for Telicall?

Is the app free to use?

I haven't received the registration verification code (OTP) to my email address, what should I do?

Can I use my account on multiple devices?

Can I view call rates in a different unit?

Can I use Telicall on a computer/desktop (Windows, Linux, via a SIP client)?

How can I start a call?

Do I need an internet connection to make a call?

Does the person I’m calling need internet?

I’m seeing a “No Connection” error. What should I do?

Can the person I’m calling see my real phone number?

Can someone call me back using the number they see?

Can I call emergency numbers (112, 155, 911)?

Which countries can I call?

I can’t call a specific country/number.

How can I top up balance?

Why do I see packages priced in US Dollars (USD)?

How do “bonus” balance work?

How are calls charged?

If I haven’t completed a full minute, will I still be charged?

I purchased balance, but it hasn’t been added to my account.

I accidentally purchased balance. Can I get a refund?

Does the balance I purchase expire?

What happens if my balance runs out during a call?

I didn’t receive the sign-up bonus balance / it wasn’t added to my account, why?

I made a payment but my subscription hasn’t appeared in my account.

Can I purchase a subscription / make a payment via the web?

I’m seeing a “Payment failed / Update your payment method” warning. What should I do?

What is number verification?

Why do I need to verify my number?

How do I verify my number?

Is number verification paid?

Which number should I use for verification?

What happens if I don't verify my number?

I haven't received the verification code needed to verify my number, what should I do?

Which methods can I use to verify?

Can I change the number I verified later?

Can I verify more than one account with the same number?

I'm getting a "Maximum Verification Limit Reached" error, what does it mean?

If I change my device after verifying, do I need to verify again?

What happens to my verification if I delete my account?

In which countries is number verification available?

How can I delete my account?

What happens if I delete my account?

Can I change my name or email address?

Why can’t I start a call or why is there no audio when using my home Wi-Fi?

I’m getting an “Invalid Number” error. What should I do?

My voice isn’t reaching the other side, or the audio is cutting in and out.

I have balance, but I still can’t make a call. Why?

How can I contact support?

I'm not receiving SMS on my second number.

I'm getting an error when trying to reactivate my passive number.

I restarted my subscription but my number is still showing as passive.

My call dropped suddenly, what should I do?

I'm not receiving call and message notifications.

I get a notification that my second number is being called, but the phone doesn’t ring / I can’t answer.

I could make calls recently but now I can’t / the app won’t open.

My account was placed under a security review and my calls were restricted, what should I do?

My calls were restricted because I made too many attempts.

I called a country covered by my plan, but the cost was deducted from my balance.

I’m seeing a “This number is no longer available” warning.

I saw the “Something Went Wrong” screen after purchasing.

What is the second number feature?

When is the second number useful?

Which countries' numbers can I get?

Is the second number paid?

How do I start a second number subscription?