Number Verification
You can access frequently asked questions about number verification, account security, and the verification process under this category.
To keep your account secure and protect it against misuse, we ask you to verify your personal phone number. This is a one-time, quick process.
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Number verification proves that your account belongs to a real user and protects it against misuse. Until you verify, you may not be able to use call and SMS features.
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Tap the "Verify Your Personal Number" banner in the app or the "+ Add Number" button on the "Account Information" screen. Select your country, enter your phone number, then confirm the code sent to you to complete verification.
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No, number verification is completely free.
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You should use a personal phone number that belongs to you and can receive SMS or calls. We recommend not verifying with numbers that belong to others.
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Until you verify, your access to call and SMS features may be restricted.
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The code can sometimes take a few minutes to arrive. Check your connection and use the "Resend" option on the verification screen. Alternatively, you can tap "Try a different verification method" on the verification screen to verify via WhatsApp. If the issue continues, contact us at support@telicall.com.
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Verification may be offered via SMS or WhatsApp depending on your country. You can choose the option that suits you best from the verification screen. If more than one method is available, you can switch between them using the "Try a different verification method" option.
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For now, the number you verify is permanently linked to your account and cannot be changed. If you need to change your number, please contact us at support@telicall.com.
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For account security, only a limited number of accounts can be verified with a single phone number. Once this limit is reached, you cannot verify a new account with the same number.
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It means you have reached the maximum number of accounts that can be verified with this number. You can try with a different number or contact us at support@telicall.com.
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No. Verification is tied to your account; when you sign in to the same account on a new device, your verification is preserved.
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If you sign in again within 30 days of your account deletion request, your verification is preserved. After 30 days, once your account is permanently deleted, the verification record is also deleted.
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Number verification is currently offered to users in certain countries. These countries may change over time. If you come across the verification flow, the feature is active in your country.
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