Pricing and Balance

You can top up balance by tapping the “Top Up” button in the “Other” section of the app, where you can view all available balance packages and complete your purchase easily.

To maintain a global standard, in-app balances and per-minute rates are displayed in USD. However, when purchasing a package, you will see the equivalent amount in your local currency (such as TRY or EUR) on the App Store or Google Play payment screen, and you will be charged in that currency.

Some top-up packages include bonuses that are added directly to your main balance. These bonuses have no restrictions or separate expiration dates— they can be used for any call just like regular balance.

Telicall uses a minute-based pricing model. For each minute you speak, the applicable rate for the destination country and call type (mobile or landline) is deducted from your balance.

Yes. Telicall applies per-minute rounding. Each time you enter a new minute, you are charged for a full minute. For example, a 10-second call is billed as 1 minute, and a call lasting 1 minute and 5 seconds is billed as 2 minutes.

Payments are processed through Apple Store or Google Play. Occasionally, store approval may be delayed. Please fully close the app (remove it from background) and reopen it. If the issue continues, contact us at support@telicall.com with the receipt provided by the store.

Payments are collected by your app store (App Store/Google Play), not by Telicall. Refund requests must be initiated through your device’s store support page. If the store approves the refund, the corresponding balance will be automatically deducted from your account.

As long as your account remains active, your balance will not expire. If you delete your account, any remaining balance will be permanently removed.

If your balance runs out during a call, the call is automatically ended; no extra charge or debt is created. To continue talking, you can top up via More > Top Up Balance.

The sign-up bonus balance is granted only once. If an account was previously created and this bonus was already claimed, it cannot be received again.

First, fully close and reopen the app and check again. If the issue continues, try the "Restore" option under Help. If your subscription appears active but your number doesn’t, and you see the "You haven’t selected your included number" warning, your payment has been received; simply choose a country labeled "Included" from the country list to complete your number selection. If it still hasn’t appeared, send the email address registered to your account and your App Store/Google Play purchase receipt to support@telicall.com; we’ll investigate and resolve it as soon as possible.

Subscriptions can be purchased via the App Store, Google Play, and web campaigns. Web purchases are made through the campaign pages we publish from time to time. A subscription you buy on the web can later be managed from the "Manage Subscription" button on the relevant number’s detail screen in the mobile app.

This means the store was unable to process your subscription renewal payment, usually because your card details are outdated or there are insufficient funds. To keep your subscription active without interruption, update your payment method: iPhone: Settings > Apple ID > Payment & Shipping. Android: Google Play > Payments & subscriptions > Payment methods. After you update your payment method, the payment will be attempted again.