Second Number
You can find answers to frequently asked questions about Second Number feature in this category.
A second number lets you separate your work and personal life on a single phone, stay reachable with a local number while abroad, and protect your privacy when you'd rather not share your own number. You receive calls and messages to this number directly in the app.
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It's ideal for using a separate number for business calls, appearing local to customers abroad, and avoiding giving your real number to people you don't know.
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UK and US numbers are currently available. Work is underway to add more countries.
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Yes. Second number requires a subscription. Payment is made through the App Store or Google Play.
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Tap the "Get Second Number" button on the Home Screen or in the "More" menu, select the country and number you want, then start your subscription.
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Yes, you can get numbers from multiple countries.
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Incoming calls to your second number reach your phone and can be answered just like a regular call.
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You can access all your messages in the Messages section of the app. If you have more than one number, select the relevant number to view its messages separately.
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Yes. You can make calls from your second number, and the person you call will see your second number. These calls are charged from your balance at the per-minute rate for the destination country. You'll also receive calls and messages to your second number directly in the app.
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Yes. With a UK number you can receive verification codes from many apps. However, some platforms such as WhatsApp do not send verification codes to US numbers due to their own policies. We recommend getting a UK number for verification purposes.
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Yes, incoming calls and SMS are free, subject to a fair use limit. Please check the Terms of Service for details.
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If payment fails, your number will continue to work for a while. You can protect your number by updating your payment details during this period. Once the period ends, the number moves to passive status and becomes unusable.
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When you cancel, your number remains accessible until your subscription period ends. If you don't reactivate it within the grace period after that, you will permanently lose the number.
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Your passive number will continue to appear in the "More" menu. Tap the "Activate" button to restart your subscription and continue using your number. There is a limited time to do this — after that period the number is permanently deleted.
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It means you can get a number from those countries under your current subscription at no extra charge.
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Yes. You can permanently delete your number from the menu on the Number Detail screen. This action cannot be undone, so please be sure before deleting.
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When a number is deleted, all messages associated with that number are also permanently deleted.
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If the caller is saved in your phone's contacts, their name will appear. Otherwise, only the number is displayed.
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Microphone permission is required to answer incoming calls. Without this permission you won't be able to answer calls.
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Yes. You can give your number any name you like from the Number Detail screen.
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This depends on which number you use when calling. You can choose which number to call with from the “Number Selection” field on the Keypad screen. The default Telicall Number is currently a UK number, and when you call with it, the other party sees a pool number that can change with each call. If you want to call with the second number you purchased, select it from the number selection on the Keypad; the other party will then consistently see your number. Your last selection is remembered and used for your next calls until you change it.
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Numbers can’t be changed directly at the moment. If you want a different country/number, you can get a new number from the other country options.
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You can view your purchased number on the "More" screen in the app. If you see the "You haven’t selected the number included in your subscription" warning, it means your subscription includes a number but you haven’t made your selection yet; choose the country labeled "Included" from the country list to get your number at no extra charge. If you still can’t see your number, please send the email address registered to your account (you can find it under "More > Account Information") and, if possible, a screenshot to support@telicall.com; we’ll look into it right away and help you.
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Some apps may block sending SMS to virtual numbers due to their own policies; in these cases, code delivery cannot be guaranteed. For the highest success rate, we recommend a United Kingdom number.
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A Second Number + Call Plan is a package that includes local calling minutes with your second number. Calls you make within the country your number belongs to use the minutes included in your plan. This lets you make local calls at a lower cost. Your number and call plan are included in a single subscription.
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With Number Only, every call you make using your second number is charged to your balance per minute. With Number + Call Plan, your local calls use the minutes included in your plan. If you make local calls frequently, this option offers better value. Incoming calls and SMS are free with both options.
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If you frequently make local calls using your second number, this option is ideal for you. You get your number and local calling minutes together in one subscription at an affordable price.
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These plans are designed for local calls. You can see the countries covered by your plan by tapping “Valid Countries” on the plan card. To check whether the plan covers mobile or landline calls, see “Call Direction.” After purchasing, you can also find this information on the Number Details screen.
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On the Store screen, open the “Second Number” tab and choose the country you want a number from. In the “Number + Call Plans” section of the Plans screen, tap “Select” on the plan that suits you. You’ll see your reserved number on the Plan Summary screen; you can tap “Change” to choose another number. Then select your subscription period and tap “Start Plan” to complete your purchase.
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Yes. If you have a separate call plan compatible with your second number, calls to countries outside your included plan’s coverage will be deducted from that plan. Otherwise, those calls will be charged to your balance.
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You can keep making calls. Calls to countries covered by your plan will be charged to a separate call plan compatible with your second number, if you have one, or to your balance otherwise. Your calling minutes will be replenished when your subscription renews.
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When you make a call using your second number, minutes are deducted from the plan included with that number first. Once those minutes run out, another call plan compatible with your second number is used. When all your plan minutes are exhausted, calls are charged to your balance.
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No. The calling minutes included with your number can only be used for calls made using that specific second number.
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On the “More” screen, tap your number to open the Number Details screen. In the Plan section, you can view your remaining and used calling minutes, the countries covered by your plan, and your renewal date.
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Plans included with a second number are managed together with that number. That’s why they appear only on the Number Details screen for that number. The “My Call Plans” screen lists call plans you purchased separately.
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The country you’re calling using your selected number is covered by your plan. The call will use your plan instead of being charged to your balance. You can track your remaining calling minutes on the Number Details screen.
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No. Your number and call plan are part of one subscription, so they are managed together. You can manage your subscription by choosing “Manage Subscription” from the menu on the Number Details screen. If you cancel, you can continue using your number and plan until the end of your current subscription period.
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If a payment fails, you can continue using your number and plan for a short time, during which you’ll need to update your payment method. Once your subscription is suspended, the calling minutes in your plan will no longer be available. Updating your payment method will allow you to use your number and plan again.
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Yes. If your current subscription includes a call plan, the number you select from a country marked “Included in Subscription” will be added to your subscription along with your plan at no additional charge.
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