Call Plans

Call plans are minute packages you can use instead of your balance for calls to specific countries. When you call a country covered by your plan, the cost is deducted from your plan’s minutes rather than your balance. For frequent callers, they’re a more economical option than the pay as you go model.

Two types of plans are offered: Subscription Plans renew automatically each period unless you cancel. One-Time Plans are purchased once and do not renew automatically when they expire.

You can view the plans available to you on the "Call Plans" tab of the Store screen. Tap the "See Details" button to review the countries a plan covers and its details, then start your purchase.

Your plan is valid for mobile and/or landline calls to the countries it covers. You can view the countries included in your plan in the "Valid Countries" section of the plan detail screen.

Tap the "My Call Plans" button in the "More" menu to view your active and past plans, along with your remaining and used minutes. Also, when you enter a number on the keypad screen, if the country you’re calling is covered by your plan, the Included in Plan info is shown instead of the rate.

If you have an unlimited plan covering the country you’re calling, calls are covered by that plan first. If you have both a country-specific plan (e.g. "USA 100 Minutes") and a group plan covering that country (e.g. "USA & Canada 200 Minutes"), minutes are deducted from the country-specific plan first, then from the group plan. If you have multiple plans of the same type, minutes are used starting from your oldest plan.

When your minutes run out, your calls are charged from your available balance unless you have another valid plan for the country you’re calling. On call plans, your minutes are reset on each renewal date.

No. Unused minutes do not carry over to the next period; if you have a renewing plan, your minutes are reset at the start of each renewal period.

Call plans and your balance work together. Calls covered by your plan are deducted from the plan; calls to countries outside your plan’s coverage, or calls made after your minutes run out, are charged from your balance.

Some plans are only valid for calls made with certain number types. The Telicall Number is always compatible with all plans. If you start a call with a number that isn’t compatible with your plan, the call is charged from your balance rather than your plan. You can view compatible numbers on the plan detail screen.

You can cancel your subscription plans at any time via the App Store or Google Play. When you cancel, you can continue using your plan until the end of the current period.

If payment fails, your plan remains usable for a while; you can keep using it without interruption by updating your payment method during this period. If payment still hasn’t been received by the end of this period, your plan is suspended and closed to use. Once you update your payment method, you can start using your plan again.

One-time plans do not renew automatically when they expire. At the end of the period, unused minutes expire, and your calls are charged from your balance unless you have another valid plan.

You can purchase one-time plans again , even while your plan is active as long as they are still on sale. Subscription plans, however, are not shown in the Store and cannot be repurchased while they are active.

Yes, if it’s still on sale. Tap the relevant plan on the "Past Plans" tab of the "My Call Plans" screen and use the "Reactivate" button, or use the plan’s "Start Plan" button on the Store screen to purchase it again.

Yes, number verification is not required to purchase a plan. However, if you’re in one of the countries where verification is required for making calls, you’ll need to complete number verification before you can call.

Payments are collected by your app store (App Store/Google Play), not directly by Telicall. For this reason, you should start refund requests through your phone’s store support page.

It can take a few minutes for the App Store or Google Play to approve the payment. First, fully close and reopen the app and check again. If the issue continues, try the "Restore" option under Help. If it still hasn’t appeared, send the email address registered to your account and your store purchase receipt to support@telicall.com.

There can be a few reasons for this: the country you’re calling may not be covered by your plan, your plan minutes may have run out, you may have started the call with a number that isn’t compatible with your plan, or your plan may have been suspended because payment couldn’t be collected. You can check your plan’s status and remaining minutes on the "My Call Plans" screen. If the issue continues, you can reach us at support@telicall.com.